Client: Financial Industry
Project: Review of Operational Performance and Efficiencies of the processes.
Result: Redesigned and strategically aligned processes.
No visibility on operations
Current processes not trusted, complete, implemented.
To establish a formal repository detailing the activities, responsibilities, controls and artifacts associated with the business.
Could not compere and integrate processes with other business units.
Identified waste and time-cost of reliability
Identified control problems and design controls
Specified improved information flows
Identified most waste resulted from not standardised operating methods
Inefficient use of available technology
Processes modelled in ARIS
Statistics with regards to problem areas
Repository of artefacts and roles
Controls and measurements